Auckland | Waikato | Bay of Plenty
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IT Support

Reliable IT Support When You Need It Most

Benefit from local, responsive help desk services and expert on-site and remote support—keeping your business running smoothly.
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Why Choose Elite?
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Our Approach

Streamlining IT Support to Keep Your Business Running

When IT issues disrupt your operations, we step in with clear, proactive support—empowering you to focus on growing your business.

Struggling with IT Interruptions?

Frequent technical glitches, slow response times, and disjointed support can derail your productivity and leave you frustrated.

Your Partner for Seamless IT Support

At Elite, our dedicated team delivers responsive help desk assistance and on-site or remote support with local expertise in Auckland, Hamilton, and Tauranga—ensuring your systems run smoothly.

Enjoy a reliable, well-managed IT environment with minimized downtime, so you can concentrate on what matters most.

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What Our Clients Say
“We trust Elite with our businesses technology needs because they have experienced people, and products that we know we can rely on.”
Mason Elliot
IT Manager, Fairview Ford & Mazda
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Solutions Overview

Comprehensive IT Support Tailored for New Zealand Businesses

Our IT Support services are specifically crafted for small and medium New Zealand businesses. With a strong local presence across Auckland, Waikato, and Bay of Plenty, our solutions ensure your IT issues are resolved quickly—keeping your business running efficiently and securely.

IT Support Solutions

IT Help Desk

Get fast, friendly assistance from our dedicated help desk—your first line of support for any IT issue.

Remote & On-Site Support

Our skilled engineers are ready to tackle complex IT challenges. Whether it's advanced troubleshooting or critical issue resolution, our team provides deep technical expertise on-site and remotely to ensure your most demanding IT needs are met.

User Account Management

Simplify secure account provisioning to ensure every team member has reliable access to essential resources.

User Onboarding & Offboarding

Streamline employee transitions with comprehensive onboarding and offboarding support, keeping your systems secure and up to date.

Scalability & Flexibility

Our support adapts as your business evolves, ensuring you have the right resources and scalable solutions to meet your growing IT needs.

Mobile Device Management (MDM)

Streamline and secure the management of mobile devices, keeping connectivity and data safety top of mind.

Incident Management

When unexpected IT issues escalate into critical incidents, our team is prepared to address them systematically. We diagnose and resolve problems efficiently, minimizing disruptions and ensuring your operations remain stable. With local expertise and a structured approach, you can trust us to handle incidents effectively and get you back on track.
Learn more about Incident Response & Recovery

Co-Managed IT Support

For businesses with an in-house IT manager, our co-managed support offers additional expertise for complex tasks. We've been working alongside some of our co-managed clients for more than 20 years, maintaining long-term trust. We work alongside your IT team to deliver enhanced support and drive long-term success.
Learn more about Co-Managed IT Support

Proactive Maintenance

Keep your systems running smoothly with continuous performance monitoring, regular patch management, and proactive health checks that prevent issues before they impact operations.
Learn more about Proactive IT Maintenance

Hardware & Software Procurement

Access quick, cost-effective solutions to optimise your tech stack. Our procurement services help ensure you have the right hardware and software to support your business goals.
Learn more about IT Procurement

How It Works

01

Schedule an Appointment

Tell us your story.
Let’s clearly understand your challenges, requirements and business journey.
Get Started
02

Evaluate Your Environment

We assess your systems, infrastructure, and processes to define where you are on your technology journey.
03

Develop a Growth Plan

Together, we'll create a sustainable plan to refine your IT environment and support your business journey.
FAQ

Need More Info? We’re here to help

Our support offerings cater to both ad-hoc requests and Elite Managed Services (EMS) clients. EMS clients benefit from Service Level Agreements (SLAs) that guarantee response times, while ad-hoc clients receive prompt assistance based on their needs.

Our support covers everything from Level 1 help desk assistance to Level 3 support provided by senior systems engineers. For complex issues, additional senior security specialists and architect/consulting level engineers are available.

EMS agreements include guaranteed response times and structured escalation protocols to ensure critical issues are addressed swiftly and efficiently, providing peace of mind for businesses.

Our support includes both remote troubleshooting and on-site service, ensuring prompt help regardless of where an issue arises. By leveraging local expertise across Auckland, Hamilton, and Tauranga, we can tag the best engineer from the branch most suited to your specific challenge—ensuring complex issues are handled effectively and efficiently.

Beyond immediate issue response, EMS clients receive comprehensive reporting, proactive monitoring, and regular IT reviews to keep systems optimised and aligned with business needs. To discuss our EMS agreement options and find the right fit for your business, please get in touch with us.

Get in touch to discuss EMS agreements

Need Reliable IT Support?

Get in touch today to learn how our responsive IT Support solutions ensure your team stays productive and minimizes disruptions.
“No nonsense, get things done without any issues. Genuinely nice people. Be great if everyone I dealt with was like this.”
Matthew Gunton
Facilities Manager, Odyssey Trust

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