Streamlining Business Technology
Many businesses struggle with clunky or outdated communication setups that create missed calls, frustrated staff, and poor customer experiences.
We work with three platforms, 3CX, Microsoft Teams Phone and Access4, so the recommendation depends on how your calls actually arrive rather than what we happen to sell. Your existing numbers come across, so nothing needs reprinting.
With the right tools in place, your team can work together from anywhere, stay reachable, and deliver a better experience for your customers.
Only where people want them. Reception usually does, and some staff simply prefer a handset. Everyone else can work from the app on their laptop and mobile, with a headset if they are on calls all day. Most businesses end up with a mix, and it costs less than putting a handset on every desk out of habit.
Yes. Numbers port across, including 0800 numbers, so nothing needs reprinting and no customer has to learn a new number. We manage the porting with your current provider. It takes a little time and is not something to rush, which is why we start it early rather than the week before cutover. Never cancel your existing service to try to speed it up.
It comes down to how calls arrive and how much you want to run yourself. If you have a reception desk, queues or need detailed call reporting, 3CX gives you the most to work with. If your team already lives in Teams all day and most calls go person to person, Teams Phone means one less app. Access4 sits between the two, giving you full calling features and the option of a contact centre without a system to maintain, and it works alongside Teams. We will tell you which fits rather than which we would rather sell.
Calls fail over to mobiles or an alternative number, but that has to be configured deliberately rather than assumed. It is also worth looking at the connection itself, since a hosted phone system makes your internet more critical than it used to be. We provide business connectivity as well, so this can be designed properly instead of hoped for.
That is where a hosted system earns its keep. Everyone sits on the same system regardless of location, calls transfer between sites as easily as between desks, and someone working from home is reachable on the same extension as someone in the office. Adding a new site is a configuration change rather than a project.
Yes. Panasonic discontinued its PBX line, but plenty of businesses are still running one and we continue to support them. When you are ready we migrate you to 3CX, Microsoft Teams Phone, Access4 or LG with minimal disruption and your numbers intact. There is usually no urgency, but it is worth planning, because moving on your own timetable is cheaper than moving the day something fails.
The same team that installed it. Local technicians, remote assistance, and ongoing management for moves, adds, changes and new staff. If we look after your IT as well, phones sit inside the same agreement rather than being a separate arrangement with a separate number to call.
“No nonsense, get things done without any issues. Genuinely nice people. Be great if everyone I dealt with was like this.”
