Streamlining Business Technology
Internal IT teams often face overwhelming day-to-day demands and complex technical challenges that stretch resources thin, leading to delays and missed opportunities for innovation.
We work alongside your IT department, supplementing their efforts with our local expertise and advanced troubleshooting. This flexible, co-managed approach ensures your team can focus on strategic priorities while we handle the extra workload and tackle complex issues.
The result is a resilient, secure IT environment with reduced downtime and improved efficiency—driving long-term success and giving you greater peace of mind.
Co-managed IT support is a partnership where Elite works alongside your in-house IT team, providing additional expertise and resources. We fill in the gaps—handling complex issues and routine tasks—so your team can focus on strategic priorities.
Our co-managed approach gives your internal team extra hands when workloads peak. It ensures they aren’t stretched too thin or at risk of burnout, as we step in with targeted support, advanced troubleshooting, and ongoing monitoring.
We address everything from routine help desk queries to complex technical challenges. Our services include remote and on-site troubleshooting, incident management, proactive maintenance, and even hardware and software procurement to keep your IT environment robust.
We work seamlessly with your current IT department, using our local expertise from Auckland, Hamilton, and Tauranga. Our process involves regular communication, strategic reviews, and a shared commitment to keeping your systems secure and reliable.
For co-managed IT support, our service level agreements ensure that issues are responded to promptly. While specific response times may vary based on the service agreement, our local team is committed to reducing downtime and addressing critical incidents swiftly.
“No nonsense, get things done without any issues. Genuinely nice people. Be great if everyone I dealt with was like this.”
