Auckland | Waikato | Bay of Plenty
Access4 Voice & Collaboration

Access4 unified communications, wherever your team works

Access4 is a full cloud communications platform, not just a phone line. It gives your team a dedicated softphone plus desktop and mobile apps, so calls, voicemail, and messaging follow people rather than staying tied to a desk phone.

It can also connect into Microsoft Teams if that's where your team already collaborates, but it doesn't need Teams to work. We handle setup, number porting, and training, so you're up and running with minimal disruption.
Yealink desk phone compatible with the Access4 cloud phone system
3CX phone support team in Auckland
Our Approach

A complete cloud communications platform, made simple

Your team shouldn't be tied to a desk phone or stuck juggling separate apps for calling and collaboration. That's why we help you move to one cloud platform that covers calling, messaging, and mobility from day one.

Disconnected tools holding you back?

Many businesses run calling through one system, chat through another, and a desk phone that only works from the office. That makes hybrid and remote work harder, and it makes support slower when something goes wrong.

Access4, built around how your team actually works

Access4 is a full cloud communications platform with its own dedicated softphone and desktop and mobile apps, so calls and messaging travel with your team instead of staying at a desk. It also connects into Microsoft Teams if that's where you already collaborate, and we tailor the setup to your business with local support from our regional offices.

Access4 gives your team enterprise-grade calling and reliable access, whether in the office or working remotely. You gain greater flexibility, lower costs, and one platform to manage company-wide.

What Our Clients Say
“We trust Elite with our businesses technology needs because they have experienced people, and products that we know we can rely on.”
Mason Elliot
IT Manager, Fairview Ford & Mazda
Laptop and mobile phone showing Access4 call queue and agent status management
Yealink desk phone compatible with the Access4 cloud phone system
Laptop dashboard showing Access4 call analytics, call volume, and user activity
Solution Overview

A full cloud communications platform, not just a phone line

Access4 is a cloud communications platform built for businesses that need more than a basic phone line. It delivers enterprise-grade calling, mobility, and contact centre capability, without the cost and complexity of an on-premises system.
Access4 Phone System

What makes Access4 the right choice for your business

Your own softphone, on any device

Access4's dedicated softphone runs on desktop and mobile, so your team can make and take business calls from a laptop or phone using their business number, wherever they're working.

Cloud-first, no hardware to maintain

Access4 runs entirely in the cloud. There's no on-premises PBX to patch, back up, or replace every few years.

Call handling built in

Intelligent call routing, IVR menus, voicemail, and call analytics come as standard, so you're not paying extra for the basics most businesses need from day one.

Works with Microsoft Teams, if you want it

Access4 can integrate with Teams through direct routing or Operator Connect, so businesses already living in Teams can add calling there too. It's an option, not a requirement - the platform stands on its own.

A path to a full contact centre

When you need more than calling, Access4 scales up to queues, live wallboards, agent dashboards, and skill-based routing, without moving to a different platform.

Add-ons when you need them

SMS, compliant call recording, eFax, and CRM integration are available as add-ons, so you can build the setup around what your business actually uses.

How it works

01

Discovery & planning

We review your current phone setup, call volumes, and how your team works, to confirm Access4 is the right fit and plan the migration.
02

Installation & configuration

We set up call flows, IVRs, and any integrations you need, then port your existing numbers across with no disruption to inbound calls.
03

Training & local support

Your team gets hands-on training on the softphone and apps, and our local support team is on hand for anything that comes up afterwards.
Local Support

Supporting local businesses since 1988

We provide responsive, regionally managed IT support from our offices in Hamilton, Auckland, and Tauranga. Whether you're after onsite help, cloud migration, or ongoing strategy, our local teams are ready to assist.
FAQ

Need more info? We’re here to help

No. Access4 is a standalone cloud communications platform with its own softphone and desktop and mobile apps. Teams integration is available if you want calling inside Teams as well, but it's not required.

The dedicated softphone runs on desktop and mobile, alongside support for desk phones if you'd rather keep physical handsets for some staff.

Yes. We handle number porting as part of the migration, so your existing numbers carry across with no disruption to inbound calls.

Yes, this is one of the more common migrations we handle. We plan the cutover so your numbers stay intact and there's minimal downtime.

Access4 scales up to queues, live wallboards, and agent dashboards without a platform change, so you can start with core calling and add contact centre features when you're ready.

Our local team in Hamilton, Tauranga, and Auckland handles support after go-live, the same as with our 3CX and Teams Phone clients.

Ready for a phone system that works everywhere your team does?

Talk to our team about moving to Access4. We'll look at how your business communicates now, map out the migration, and get you up and running with local support.
“No nonsense, get things done without any issues. Genuinely nice people. Be great if everyone I dealt with was like this.”
Matthew Gunton
Facilities Manager, Odyssey Trust

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